[img]: Here I am in 2019 with Robin (L) and Michar (R), celebrating the 25th anniversary of the travel technology company that employed us. The pandemic was months away. We were but children

What I do

• I am specialised in enterprise software, or tools that people use to solve problems at work

• I have been working as a designer for 20 years

I research, design, and sometimes develop digital tools for people at work. I’ve been making a living in Information Technology for the past 18 years. When I tell people I have an academic background in literary criticism and theology, it never fails to surprise them. For me, the analogies between reading a text, designing software, and designing shared spaces are myriad.

• Paying very close attention: I read, watch, and listen closely to the way people express themselves and engage with each other

• Creative problem-solving: I’m a lateral thinker looking for opportunities and constraints, and I seek to challenge myself and others directly, and care personally

• I have a knack for research: Perpetually satisfying my deep curiosity, I research text and experiences to get the full picture, make up my mind, and make better decisions

• Meeting people where they are: Being inclusive, empathic, and trauma-informed is an important value for me. It helps me form close connections, facilitate conversations, and move projects forward

• Story as a vantage point: I start anything I do with the awareness that the narratives we cultivate in our heads and in our relationships are the invisible fabric of life